Cancellation Policy
1. 12 hours notice must be given for pet care bookings such as dog walks and pet visits for a full refund. If a booking is cancelled less than 12 hours before the booking, half the amount paid will be refunded. Pet visits and dog walking bookings can also be rescheduled to another time or day with more than 12 hours notice or at sole discretion of Sit Stay Heal. The rescheduled booking will have to be used within 3 months of purchase.
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2. Bodywork appointments include Bowen therapy and myotherapy (massage) appointments and these will be rescheduled to another day should the need for cancellation occur. Cancellation will only be considered an option for bodywork appointments due to circumstances that deem it necessary as determined by Sit Stay Heal, e.g. your animal has passed away, emergency etc. 12 hours notice is preferred to reschedule or cancel booking. If no notice was given than a 'no show' fee applies as in clause 4.
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3. Online appointments that are complementary can be rescheduled to another time or cancelled if the booking no longer becomes suitable. As much notice should be given prior to the booking. Online consultations that are paid for have the same cancellation policy as Cancellation Policy Clause 2, for bodywork appointments.
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4. Full payment as a ‘no show fee’ will be applied if the appointment was still scheduled and the animal is not available or service is not needed, without prior notice given.
5. Pet care services purchased in packs will have appointments rescheduled to another day. If the appointment is no longer necessary, e.g. you were away or the weekend and came back early, your unused visits /walks can be used on another day before expiry date otherwise they are forfeited. Multi-session purchases have an expiry of 6 months form purchase.
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Refund Policy
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We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt. Our refund policy is in alignment with Australian consumer law.
Terms & Conditions
Thanks for choosing Sit Stay Heal to help you with our pet care services and/or bodywork needs for your pet. Please read the following:
1. By choosing Sit Stay Heal, you agree to these terms and conditions.
2. These terms can be modified or changed at any time.
3. Payment can be made in cash, direct deposit or card.
4. Payment for body work appointments such as Bowen therapy or myotherapy (massage) are to be made before the appointment or at the appointment.
5. Please allow an hour window for pet care, bodywork and meet and greet appointments due to traffic and delays. All efforts will be made to meet the scheduled appointment and we will notify you by phone or text if we are running late.
6. Your pet’s medical history and vet contact details must be disclosed at the first appointment or when booking an appointment or on the pet history form that can be provided by email, at the appointment or on our online booking system. Please provide details of overseeing vet as in some circumstances a vet referral may be required.
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7. Only a registered vet can diagnose diseases and illness. I am not qualified to diagnose.
7. Your animals that you have booked in or other animals in your household do not have any contagious infections or parasite infestations. Your animals must be up to date with on flea/tick control.
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14. Photos of your animals and your animals inside your household or property may be used for social media. If you do not wish them to be used or have specific conditions for photography e.g you do not wish photos to be taken inside your house, please contact us.
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Privacy Policy
This practice is committed to the privacy of its clients. Personal information is treated as confidential and is used only for the purpose for which it was collected. Information kept on file will not be released to a third party without the express consent of the client or as required by law. Any online consult recordings will only be accessible by the client and Sit Stay Heal.
Online Assessment Consults Waiver
Thank you for meeting with me to learn how to help your dog’s body. Please read the following:
1. By booking and participating in an online consult you agree with this waiver.
2.Using massage techniques on your animal may involve certain risks to your health and safety. You agree that you understand your animal well enough to notice and react to cues of their discomfort to avoid biting or scratching or other injury from the animal. You must also consider your own safety when positioning yourself and your animal on the floor, table or other furniture. It is your responsibility to create a safe and clear environment for you and your animal to participate in the online consult and when conducting any instructions given during the consult at any other time.
3.You do not hold Sit Stay Heal responsible for any injury, illness or condition in yourself or your animal obtained from joining in the online consult. You agree to comply with all directions and guidelines that are given to you through the online consult with respect to proper and safe participation.
4.Sit Stay Heal accepts no responsibility for any injuries or damage that may occur to your equipment/ furniture used at home. Please prepare an area for you and your pet that is clear and comfortable and will be in view of the camera. We may need to see your pets body in different positions and walking.
5.You understand that the online consult and is not a substitute for veterinary advice. The canine myofunctional therapist does not diagnose illness or medical conditions or prescribe medications. Veterinary advice should be sought out for diagnosis and treatment of acute and/ or serious injuries or illnesses. Treatments will not be conducted where symptoms of the animal’s injury or illness seem to need veterinary treatment.
6.By viewing, accessing, using or participating in an online massage consultation, you agree to be bound by our Terms and Conditions and our Privacy Policy.